I started service on 8/6 to try it out, did not like it, so I cancelled within the 30 day “money back guarantee” period and now I’m being told I have to wait till NOVEMBER to get my money back!
The reasons I didn’t like it was that the control panel was clunky and it was hard to find addons and stuff you wanted to install, such as an additional sub-domain.
After going to the site and choosing cancel, it stated I had to call an 800 number to cancel only during business hours (9-5). This was a little hard and I had to use up part of my lunch break at work. The number didn’t even ring through to a person, it just gave me a recorded message and hung up. I tried again, same thing.
I called the main customer support line and waited for 15 minutes to get through to a customer service rep, once connected, they said they’d forward me to cancellations, 5 more minutes and the line disconnected. I went ahead and put in a ticket and after a little while got back a cancellation notice.
I checked my credit card just to see how much I was originally billed (95.40) and figured I’d ask how long it would take to credit back to me.
Thank you for contacting Globat.com.
Please be advised that your refund has already been scheduled on the second half of November.
The 2nd half of November!? WTF!
They decide that they are going to hold my refund for 3 months! I searched through the cancellation policy and Terms of Service and found nothing saying that they would hold my money for 3 MONTHS!
I’m getting frustrated, so I called customer service and ask to be connected to a billing representative. No go… The rep, whom could barely understand through his THICK Indian accent, either couldn’t or refused to put me through. He kept asking for specific information, but never told me exactly what he wanted… I hung up.
I tried again… Got another Indian, with not as bad of an accent, and he told me that billing doesn’t have direct lines. Great… So I get into chat, and they said they’d forward my “expedited refund request” onto the billing managers…
That’s where I am as of now.
I will NEVER, EVER use Globat again, Their support sucks and they LOVE your money, so much so that they shack up with it for 3 MONTHS after you cancel your service.
Other links to complaints:
They sent me a message today saying that my money is being refunded ahead of time, and made it sound like they were doing me a favor… sigh….
I'll post a retraction of my complaints about the refunds if I get it in the next few days…
But my complaints about their customer service still stands… It was impossible to "get through to a real person" for billing…
I did end up getting the refund, but overall, I'm still very unhappy with the experience I had with this company…
good ridance, I used globat couple years back and didn't like it myself, I now use host jaguar for my new site.
I got a call from my VISA company today stating that some suspicious activity was found on my card and to call them back for verification. It turned out that there have been so many complaints against this Globat company for scams and frauds, that they routinely contact their customers whenever transactions from Globat show up in their system.
Coincidentally, I had been fighting Globat to try to reverse charges that I did not authorize this past week and they have refused to refund me my money, so this call from my VISA card was a gift from heaven. Its so sad that they would allow this type of predatory scam of company to continue these types of practices.
Well, I am going to get my money back, and these scumbags will continue to build their reputation on the Internet. Don't believe me?
Try this: google "globat fraud" or "globat scam"
We're talking pages and pages of testimony baby!
Have you consulted with a lawyer about the ways you can get your money beck rapidly?
Man I wish I never even tried them. Still waiting for my refund since Jan. Said I'd get it back in the first half of March.